Contact us

If you are emailing in regards to an update towards your shipment, please look at the update page! 

Address Change Request

Request an address change above. If you need to change it back/update once again, submit another request and it will be overridden.

If you are contacting about an existing order with a specific inquiry, please include your order number (e.g. KUMA0001/PLR0001) in the message or the email you used to order. Please also describe the intention of your request.

For any business inquiries, please contact us at

Polartype is made of a small team of two people (only one dedicated to CS), so it may take up to 5-7 business days to get a reply back. Sorry for this inconvenience, although we plan to expand our team soon.